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Fleet Service Manager

Tokyo, Japan

Fleet Operations

The Role

The Fleet Service Manager is responsible for ensuring the seamless servicing, maintenance, and operational readiness of the autonomous vehicle fleet. Leading a team of Fleet Servicing & Maintenance Technicians, they oversee preventive and reactive maintenance, ensuring high fleet availability while adhering to strict safety and compliance standards. Their primary goal is to maximise vehicle uptime, optimise workshop operations, and drive efficiency in fleet servicing.

This role requires strong leadership, operational oversight, and close collaboration with Field Engineering Leads and Heads of Geo to align servicing efforts with business needs. While not a shift-based role, flexibility may be required to support urgent fleet servicing needs. As a critical player in a pioneering AV fleet servicing function, the Fleet Service Manager will drive best practices and innovation in next-generation vehicle maintenance.

Key responsibilities:

• Fleet Availability & Operational Efficiency – Ensure high vehicle uptime by optimising servicing/inspection schedules and minimising downtime.
• Cost Control & Budget Management – Manage fleet maintenance costs, track expenditures, and implement cost-saving initiatives without impacting service quality.
• Compliance, Safety & Regulatory Adherence – Ensure all servicing and maintenance operations comply with safety regulations, industry standards, and internal policies.
• Fleet Upgrades & Deployment Coordination – Oversee mechanical and servicing-related upgrades while minimising operational disruptions.
• Team Leadership & Workforce Management – Lead and develop Fleet Servicing & Maintenance Technicians, ensuring efficient servicing operations.
• Data-Driven Decision Making & Reporting – Analyse fleet maintenance data to improve servicing schedules, reduce downtime, and enhance overall fleet performance.
• Continuous Improvement & Best Practices – Drive efficiency improvements, implement best practices, and maintain industry-leading fleet servicing operations.

About you

In order to set you up for success as a Fleet Service Manager at Wayve, we’re looking for the following skills and experience.  

Essential 

• Proven Experience in Automotive Fleet Servicing – Extensive experience as a Service Manager in a dealership, fleet management, or automotive servicing environment.
• Leadership & Team Management – Strong ability to lead, coach, and develop a high-performing team of Fleet Servicing & Maintenance Technicians.
• Operational & Project Management Expertise – Skilled in scheduling, resource allocation, and workflow optimisation to ensure efficient servicing operations.
• Health & Safety Compliance Knowledge – Deep understanding of industry safety regulations, risk management, and compliance within fleet servicing environments.
• Excellent Communication & Stakeholder Engagement – Ability to liaise effectively with internal teams, leadership, and external partners to align maintenance operations with business needs.
• Customer-Centric & Results-Driven Mindset – Committed to maintaining high fleet availability and operational efficiency while meeting business objectives.
• Data Analysis & Performance Optimization – Proficiency in tracking maintenance KPIs, analysing fleet performance data, and driving continuous improvements.
• Process Development & Continuous Improvement – Experienced in refining servicing workflows, implementing best practices, and adopting new technologies to enhance efficiency.

Desirable:

• Knowledge of ADAS technology and on-road testing requirements is highly advantageous.
• L2 Automobile Mechanic certification.
• Japanese language ability: JLPT N2 or above (fluent).
• English language ability: Fluent.

Additional requirements:

• This role is Monday to Friday.
• On-site at our office in Tokyo and Yokohama.
• All applications are required to disclose any second job as part of the application process.
• All applications will be subject to a health check before/after. 
• Employment is contingent upon passing training, pre-employment checks and ongoing drug/alcohol testing, in accordance with our policy.